The best Side of Telus customer service

The best Side of Telus customer service

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• At this stage, I sense I'm being misled and mistreated. In spite of several phone calls and escalations, I nonetheless do not have clarity on my discounts or a fair resolution to my issues.

• I had been bounced concerning various brokers, my calls ended up disconnected, and I acquired inconsistent info regarding my agreement and discount rates.

Sure I tried chat and obtained connected by using a Stay man or woman However they told me I needed to phone. Unsure exactly what the representatives to the chat can help with.

I named Telus CS at 8.55AM Mountain time and so they hanged up on me, declaring that I have to phone in the course of "frequent Office environment several hours". Is that this for genuine?

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I would also like to be aware of why this was eradicated? Would seem Silly that we now should phone tech support to accomplish something which we did not will need the for Formerly 

I am composing to specific my deep dissatisfaction Together with the customer service I acquired even though attempting to clarify the details of my new deal and discounts. My latest practical experience has left me feeling disappointed, undervalued, and worried about your staff's General quality of support.

  I'm instructed to talk to Loyalty and determination and continue to having no in which.  I have managed to speak to two people that identified as by themselves managers from the Philippines, who couldn't assist me.

I have not been so annoyed with a firm.  It can be unachievable for getting solutions from Telus.  My bill has long been changed many moments because signing up with them a year back following a promoter arrived to our door and drew us in with attractive delivers.  She even mentioned Telus would pay for Shaw's agreement penalty to maneuver us about.  I regret each individual second of shifting.  It requires up many of the afternoon to talk to someone at Telus.  Maintain moments estimate an hour only to get forwarded to another person and put on maintain for one more hour.  My deal arrangement demonstrates what my Invoice should be but they arbitrarily change my Monthly bill to one hundred.

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It happened on Sunday which i had a horrible concern. But I used to be satisfied to find that this Web site labored on weekends. And Helen granted me support, time, and persistence to resolve the condition. I'm so grateful I are not able to inform!

Hi @Ben708 we unquestionably worth your loyalty with us and we want to enable. Make sure you keep an eye on your inbox for any information from us

I'd some insignificant problems but I had Definitely no clue how to repair them. Then, my co-worker suggested me of one's service. Telus technical support Your staff were very patient and valuable! Due to all of these!

I’ve never utilised such a service ahead of, but it was straightforward and very useful. I noticed that my difficulty was about to destroy my complete holiday break, and also you virtually saved me.